Frequently Asked Questions

1. Who is Stag & Finch?

We are a husband and wife lapidary team currently living in Manitoba, Canada. Bryan is self taught and has been cutting since 2014. Melanie received faceting/lapidary lessons from Bryan and has been cutting since 2018.

2. Are you accepting commissions?

Yes we are! We are currently accepting commission for both lab gemstones and finished jewelry pieces. Because natural gemstones cannot be replicated easily, we will take commissions for natural gemstones on a case by case request.

3. What is your average delivery time?

For loose gemstones, we can usually accommodate a 4-week turn around. Custom jewelry can be 6-8 weeks depending on the complexity. We are a husband-wife team and do our best to fill every order as efficiently as possible.

4. Do you ship to my country?

We ship everywhere that FedEx does, worldwide. The number top destinations for S&F gemstones is California and New York, USA.

5. I'm a bit confused by the pricing on your website?

Please feel free to contact us directly if there's any pricing confusion. Our website is still under development and may be missing a few sizes/options. You can reach us through the "Contact Us" section on our website or a direct message on Reddit. We will do our best to answer all inquiries within 24 hours.

6. I like one of the rings you recently posted, but I would prefer a different stone/shape/cut/color?

No problem! We accept almost any substitution to both our lab created gemstones or jewelry. If you can dream it up, we can probably create it for you!

7. What's your favorite gemstone?

Bryan - I love all things alexandrite! Melanie - Currently having a love affair with Zircon in all colors.

8. What's your favorite cut?

Bryan - Currently it has to be our hex cut Cosmos. Melanie - I always love Void Reaver by Arya, and our round Stormlight!

9. Do you do custom request cutting?

Yes, we cut all our lab created gemstones to order. However, with the difficulty of procurring a natural gemstone in the desired color, size and shape, custom requests for natural stones will be seen to on a case by case order.

10. I requested a quote. Does it expire?

We will honor our quoted prices for a maximum of 60 days.

11. Refunding a deposit

For custom projects, we require a non-refundable deposit before we begin building your personalized jewelry. However, if you decide to cancel your order before we begin, the deposit will be refunded to you.

12. What's your return policy?

We will offer returns or exchanges on loose gemstones that do not represent the photos presented. On custom jewelry, we honor a 1-year warranty on defective goldwork.

13. Do you offer melee gemstones?

At this time, we do not offer handcut melee gemstones due to the time involved in handcutting each gemstone. However, we can often procure commercially cut stones in melee sizes.

14. Do you offer wedding bands for your rings?

Yes! We do offer matching wedding bands for most of our rings. It is advisable to order the band with the engagement ring so we can be certain they fit snuggly together. A contoured band will change depending on the size of center stone and type of ring gallery or basket. For example, a 6mm Daphnis will require different contouring than a 6mm Celeste.

15. I have a design idea for a ring. Can you make it?

Most likely! It's very helpful to us if you have a picture of a similar piece of jewelry you are looking for so we can have a starting point. Replicas and modifications are definitely doable!

16. Why did I get a bill for Custom's Fees?

FedEx acts as your international broker when shipping international. They apply for sales taxes and duties on your behalf which can take the government a while to respond. The money isn't going to us or FedEx, but to your state and federal government.