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WARRANTY & INSURANCE

IS THERE WARRANTY WITH MY PURCHASE?
Yes, we offer a free 3 year warranty on all engagement rings, wedding bands, and fine jewelery that may have manufacturing defects. Additional warranty can also be purchased. (??)

As each ring is made-to-order and crafted specifically for you, slight variations are to be expected and are not viewed as a defect. If the damage is deemed a manufacturing defect, we  will repair the warrantied damage or replace the item when deemed appropriate without charge. Replacements are considered a one-time courtesy.

This warranty does not apply to the replacement of a center stone. Our  warranty excludes coverage for wear and tear, warped rings, discoloration due to contact with harsh chemicals, and product loss, as well as jewelry damaged due to improper use, cleaning, or storage. 

Complimentary gifts cannot be exchanged or returned for a refund and will not be replaced if misplaced, lost, or stolen. These items are not covered by our warranty and cannot be repaired through STAG AND FINCH.

WARRANTY ELIGIBILITY:

  • Please be sure the ring and diamond have not been exposed to unreasonable force or harmful conditions and chemicals.

  • The ring needs to have been stored and handled correctly. An abused, altered, or incorrectly cleaned ring is not eligible for a repair within warranty.

  • The ring needs to be in the possession of the original purchaser, as this warranty is not-transferable.

DO YOU OFFER INSURANCE?
No, we aren't an accredited insurance company, but affordable and comprehensive coverage can be purchased separately through Jeweler's Mutual.

We work with Jewelers Mutual Insurance Group to offer repair and replacement jewelry insurance on STAG AND FINCH purchases. If your jewelry gets lost, stolen, damaged or just mysteriously disappears, they've got you covered. Available for US and Canada (excluding Quebec) only.

To insure your STAG AND FINCH purchase, click here.

DO YOU PROVIDE INSURANCE APPRAISALS?
No, however, we can provide a copy of your sales receipt as well as all pertinent information on your jewelry piece.
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